Hekate’s Flame Apothecary Privacy Policy

Myth-inspired Homemade Artisan Candles

Last Updated: August 30, 2024

1. Introduction

Hekate's Torch Apothecary™, LLC ("we," "us," "our") (DBA as Hekate’s Flame™ Apothecary) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.hekatesflame.com ("Site"), or engage with our services. By accessing or using the Site, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect the following types of personal information:

  • Personal Identifiers: Name, email address, mailing address, phone number.

  • Payment Information: Credit card details, billing information.

  • Automatically Collected Information: IP address, browser type, operating system, and browsing behavior through cookies and similar technologies.

  • Transactional Information: Purchase history, shipping details.

3. How We Collect Information

We collect information directly from you when you:

  • Make a purchase on our Site.

  • Sign up for our newsletter.

  • Create an account or interact with our Site.

We also use third-party tools like Google Analytics and payment processors integrated through Squarespace to collect data. Please review the privacy policies of these providers to understand how they handle your data.

4. Purpose of Data Collection

We collect your information for the following purposes:

  • To process and fulfill orders.

  • To provide customer support and respond to inquiries.

  • To send promotional communications and updates (with your consent).

  • To analyze and improve our website and services.

5. Legal Obligations and Disclosure

We may disclose your personal information when required by law, such as to comply with a subpoena, court order, or other legal processes. Additionally, we may disclose information if we believe it is necessary to protect the rights, property, or safety of Hekate's Torch Apothecary LLC, our customers, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

6. Data Storage and Security

Your personal data is securely stored on servers hosted by Squarespace. We employ industry-standard security measures, including encryption and access controls, to protect your information. Payment information is handled in compliance with PCI-DSS standards.

7. Sharing and Disclosure of Information

We do not sell or rent your personal information. We share data with third-party service providers to fulfill orders, process payments, and deliver products. These providers may have their own privacy policies regarding the information we are required to share with them. We encourage you to review those policies for more information.

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes. Specifically:

  • Purchase History and Payment Information: Retained for seven years to comply with tax and accounting requirements.

  • Contact Information: Retained until you request its deletion or until we no longer need it to provide services to you.

9. User Consent for Marketing

When you sign up for our newsletter or make a purchase, you consent to receive marketing communications from us. You can withdraw your consent at any time by clicking the "unsubscribe" link in our emails or by contacting us at care@hekatesflame.com.

10. User Rights

You have the following rights regarding your personal information:

  • Right to Access: You can request access to the personal data we hold about you.

  • Right to Correction: You can request corrections to your personal data if it is inaccurate or incomplete.

  • Right to Deletion: You can request the deletion of your personal data under certain circumstances.

  • Right to Data Portability: You can request that we transfer your personal data to another service provider.

  • Right to Restrict Processing: You can request that we limit the processing of your personal data in certain situations.

  • Right to Object: You can object to the processing of your personal data for direct marketing purposes.

To exercise these rights, please contact us at care@hekatesflame.com. We may require verification of your identity before fulfilling your request.

11. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our Site and to deliver personalized content and advertisements. You can manage your cookie preferences through your browser settings. We also provide an opt-out option for cookies and tracking tools, which can be accessed [here].

12. Data Breach Notification

In the unlikely event of a data breach, we will notify affected users as required by applicable laws. We will provide details about the breach, including what data was compromised and what steps you can take to protect yourself.

13. Privacy Policy Updates

We reserve the right to modify this Privacy Policy at any time.